Online Banking Privacy Policy

Policy last updated July 22, 2022

New Haven Bank respects your privacy. We do not collect specific identifying information about our visitors. We may from time to time use industry standard software to collect non-personal information about our visitors, such as

1. The date and time someone visits our website 
2. The IP address, which is a numeric address assigned by servers, of our visitor 
3. The web browser used, such as Microsoft Edge or Google Chrome, etc. 
4. The city and state from which the visit comes from

We may use this information to create summary statistics to determine what parts of our website are of the most interest to our visitors.

Some areas of our website require information, such as your email address or name, to allow you to correspond to us. In these cases, we collect only the information necessary to reply to or interact with you. If you do not interact with us, any personal information, such as your email address, is not collected.

When you start an online application to use online banking, our website will request information such as your email address or your account number. This information allows you to perform tasks like reviewing your accounts, and it allows us to provide the information you requested. In these cases, we collect only the information necessary to interact with you. We also gather data to track our website usage, such as number of hits, pages visited, length of time of the visit, in order to find out what parts of our website are useful to you.

The information you provide to us online is protected by Secure Socket Layer (SSL) technology. This technology scrambles your account information as it moves between your PC and our systems. When information is scrambled, or encrypted, it becomes nearly impossible for anyone but New Haven Bank to read it. This secure session helps protect the safety and privacy of your information when you bank with us online.

Cookies are pieces of information stored directly on the device you are using. This includes mobile devices. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use this information to facilitate navigation, to display information more effectively, and to personalize your experience while on our site. We also use this information to recognize your device to allow your use of our online products and services.

You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your settings for each device and browser you use. Please be advised that if you choose to not allow cookies, you may experience some inconvenience in your use of our site and some online banking services. For example, you may be required to answer challenge questions each time you log in, as we will not recognize the device.

We may provide you a link to non-New Haven Bank websites, such as government organizations that offer free information about credit and personal finance, or to community organizations that support a similar social mission to ours, or to websites to learn more about banking and money. If you follow these links to sites that are not controlled by us, you should review their privacy policies and other terms of use, as they might be different than ours. New Haven Bank does not guaranty and is not responsible for the privacy or security of these websites, and we are not responsible for the accuracy or completeness of the information that those sites might provide.

Our site is not directed at children under the age of 13, and we do not knowingly collect personal information from such children.

If it is necessary to make any changes to this current policy, we will update our policy with the changes, new effective date, and post it on our website.